At Lavender City Store, we want you to be completely satisfied with your purchase.
If you are not satisfied, you may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required
The following items cannot be returned:
Items that have been used or damaged by the customer
Personal care or hygiene products (if opened)
Final sale or clearance items
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
Your refund will be processed within 5–10 business days
The refund will be issued to your original payment method
Please note:
Shipping fees (if any) are non-refundable
Processing times may vary depending on your payment provider
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with:
Your order number
Photos of the damaged or defective item
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will:
Offer a replacement, or
Provide a full refund at no extra cost
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
Contact us for further assistance
Whether you’re looking for lifestyle essentials, fashion pieces, or unique finds, we bring you items that add a touch of elegance and ease to your daily life.
